Still have questions?

Perhaps we’ve answered it here already. If not feel free to email us.
Click here to send us a question.

Ordering

Is it safe to order from Sweedy?

Sweedy is one of several Canadian online dispensaries that do not operate under the federally-approved medical marijuana system. That said, no Canadians have been charged with receiving marijuana in the mail to date, according to publicly available Canadian data regarding such convictions. However, Sweedy makes every effort to keep our clients safe. This includes, but not limited to, secure encrypted transactions, responsible operations, and discreet packaging.

How do I place an order?

Please visit our How to Order page.

How are your products packaged?

For your privacy, all of our products are vacuum-sealed in smell-proof bags, and shipped without any indication of its contents.

Can I change or cancel my order?

If you’ve already submitted your order and need to edit it, please contact us at [email protected]

If you’d like to cancel your order, and it hasn’t been shipped yet, please contact us.

Shipping

Where do you ship to?

We only ship to customers in Canada. Sorry, we do not ship to anywhere outside of Canada.

What is the minimum order amount?

The minimum order amount varies by region. Just enter your postal code in the Cart or Checkout page and follow the prompts so you can checkout. Generally, in Ontario it’s $70 minimum order amount but could be lower or higher.

What is the minimum amount for FREE SHIPPING?

Free shipping varies by region. We don’t do “blanket minimums” for everyone. In Ontario, free shipping is a minimum order of $80 in Toronto, and $125 for the rest of Ontario. Outside of Ontario, free shipping is set at $200.

When will I receive my package?

After we receive your payment via Interac e-Transfer, your package will be shipped within 24-48 hours. We ship out of Ontario, so your package will be in transit between 2 to 5 days depending on your distance from our shipping centre.

I’ve got a tracking number issue!

If your tracking number hasn’t been updated after 48 hours of submitting your order, there may be a slight chance that we missed your order. Please email us at [email protected] and we will ensure that your order is processed and shipped right away.

You would typically receive your tracking number within 24 hours of placing your order. If not, please contact us and we will look into it.

Canada Post tracking information has not been updated recently

If you are tracking your package on the Canada Post website and it has not updated in some time, it’s either due to Canada Post’s website having technical issues, or most likely due to your package missing a scan. This is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it two days after the expected date (after 5 business days), let us know so we can file a trace with Canada Post.

My package is heading to the wrong destination

If you are tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code into the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

 

Please note that once your order is in the hands of Canada Post, Sweedy no longer has control over it.

Canada Post indicates that my package had been “successfully delivered” but I didn’t receive it

There are 2 likely scenarios:

  1. a) the postal worker put it in the wrong mailbox, or
  2. b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.

What happens if I don’t receive my package?

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.

Delivery

Can I get same day shipping?

Yes, if you’re located within these cities and you order and pay before 3pm.

Ajax
Brampton
Concord
Etobicoke
Markham
Mississauga
North York
Oakville
Oshawa
Pickering
RichmondHill
Scarborough
Stouffville
Thornhill
Toronto
Vaughan
Whitby
Woodbridge

Payments

What forms of payment do you accept?

We currently only accept Interac e-Transfer. It is a secure and fast payment method.

How do I pay?

For instructions on how to pay with Interac e-Transfer, please visit
http://www.interac.ca/en/interac-e-transfer-consumer.html

Upon checkout you will receive instructions on how to complete your payment using email month transfer or e-transfer. Please have your order number handy should you have any questions.

I submitted my e-Transfer. What's next?

Hold tight. It may take up to an hour for us to receive your payment. As soon as we do, we’ll ship your order to you and email you your tracking number once it’s available.

How long do I have to send payment after placing an order?

If your payment is not received after 2 days we may cancel your order.

Hours of Operation

Holiday Hours

Christmas Eve – Closed
Christmas Day – Closed
Boxing Day – Regular Hours
New Years Eve – 8am – 3pm*
New Years Day – Closed

* Orders after 3pm delivered following business day.

Regular Hours

Mon – Sun – 8am – 8pm

Exchange & Return Policy

Can I get a refund?

No Refunds. Exchange or Store Credit only. All products are sold “as-is” and Sweedy does not offer refunds. You may, at our discretion, receive store credit that you may use for future purchases with us. At our discretion, we may also offer to exchange your order for a product of similar value.

My order was lost…Now what?

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.